Based in Kansas City, Missouri, and founded in 2002, ShiftForce’s expertise is employee shift management, including shift-to-shift communication and online manager’s logbooks for a wide range of industries, including hospitality, retail, healthcare, manufacturing, and education.

ShiftForce’s objective is to simplify communication between work shifts to keep teams on task and organized for success. Its services are comprised of two main solutions: a manager’s logbook and an employee scheduling platform. Its solutions seek to bring management, people, and systems together with an easy-to-use application that relies on a convenient mobile app, instant team messaging, and extensive customer support.

The Scenario

The most important component of ShiftForce’s employee scheduling platform is the ability to expedite communication between management and employees. Regardless of the size of an organization’s workforce, calling employees one at a time to see if they can cover a shift, announcing schedule changes, and keeping track of it all can be time-draining and ineffective. Emails can help streamline the process, but what ensures prompt and up-to-the-minute shift management is text messaging.

The Slooce Solution and Results

To leverage the advantages of text messaging within its platform ShiftForce chose Slooce for its easy-to-integrate API, its versatile platform, detailed reporting, and for its ability to quickly acquire new short codes. Using Slooce’s SMS messaging platform, ShiftForce enables its users to:

• Schedule new shifts—sending a shift announcement to the whole team.
• Change scheduled shifts—a shift modification can be easily texted to the crew.
• Release shifts—employees needing to cancel a shift can do so by releasing it, which triggers a message to find a shift replacement among all co-workers.
• Set up automated reminders of shift start times to maximize attendance and punctuality

Once ShiftForce expanded to Canada, Slooce fulfilled their messaging needs by securing and certifying a toll-free long code for messaging there. Slooce’s robust platform and reliability are key components of making ShiftForce’s offering complete.

“The Slooce text messaging platform makes managers’ and employees’ lives so much easier because problems get solved in real time. Text messaging takes out the guesswork and the delays caused by other communication channels. ShiftForce users can choose to communicate by email or by text and an overwhelming percentage—upwards of 88 percent—prefer texting. If you need to get it done quickly, text messaging is the way,” says Jacey Lamb, who manages marketing communications at ShiftForce.

Key Slooce Services Used by ShiftForce

– 2-Way Text Messaging in the US and Canada
– Flexible API for 2-Way Texting
– Detailed Web-Based Reporting

“Slooce Technology has been a rock-solid partner for years, delivering exceptional service to our users, enabling us to expand internationally, and keeping our messaging costs manageable and predictable. Text messaging eliminates endless employee chasing, voicemails, and waiting time—it is a game changer and Slooce does it like no one else in the industry. “

Matt Thompson, ShiftForce CEO